Fast Shipping

We ship every weekday, Monday to Friday
If you have placed your order before 16:00 C.E.T on any weekday, we'll ship it to you the same day.

Shipping Costs

How much do I pay for shipping?
Shipping costs within Europe may vary from free up to € 8.95 (depending on the country).
For the exact amount please see our "CHECKOUT" procedure.
Circle of Trust does not ship outside the E.U. (European Union).

Delivery

I live outside Europe, does Circle Of Trust ship to my country?
Unfortunately, we don't ship to countries that aren't in the E.U.

When can I expect my order to arrive?
Most of our orders are sent within 1 working day. Depending on your country/area (and customs processing time) the shipping time may vary between 2 and 20 days.

What is my order status?
You can check the status of your order at any time, by logging in and clicking on My Account/My Orders in your account.
If you did not register for an account please contact us at info@circleoftrust.nl

Returns

I would like to return my order or a part of it, what should I do?
If for any reason you are not satisfied with your order, for instance, the size was not correct or you don't like the color, you may return the items.
Preferably in the original box or another package that prevents the items from being damaged.
The sender of a return shipment is at all times responsible for the return shipment, unless otherwise indicated in advance.
In the case of a return shipment, the consumer is the sender.
Protect yourself by sending insured, during registration you have the option as a consumer to send insured via the chosen return option.
The items obviously may not be worn or damaged and the original tags must still be attached to the product. 
If the returned items do not meet these criteria, the package will be returned to the sender. 

• Register your return through our returns page.
• We offer a return label once per order, at a reduced rate, through our returns portal
• The reduced price is between €3.95 and €9.95 (depending on the country and return option) 
  
  • Drop off DHL and DPD starts at €3.95 (the Netherlands) 
  • Pick up at home with DHL  starts at €6.95 (the Netherlands) 
  • Drop off DHL, DPD & UPS starts at €9.95 (Rest of E.U.) 
  • Pick up at home with DHL starts at €9.95 (Rest of E.U.) 
• Please note that Circle of Trust does not reimburse shipping costs, only the purchase price of the returned items where necessary. 
• Remove all old shipping labels and barcodes from the return package. This prevents the package from being presented to you incorrectly again. 
• We aim to process returns within 10 working days of receipt, you will receive an email about this.

Please Note: Always include your order number(s)

I have received the return package again at home? How is this possible, and what now?

This is because there are still old shipping labels on the package. These must be removed before you return the package.
Unfortunately, we cannot offer a 2nd return label with a discount.
You can still return the order at your own expense.
Our return address for this is

Circle of Trust Webshop
Schweitzerlaan 42
1187 JD
Amstelveen

Do not forget to mention your order number on your return package for timely return processing.

The item I received was damaged. What can I do?
If you receive a damaged or faulty item then you can return it to us.
Please remember to always inspect the items for defects or damage as soon as you receive them.
If something is wrong, please notify us as soon as possible through the following email address: info@circleoftrust.nl
Please note that faulty items can be reported to us up until 14 days after delivery.
In case of damaged or faulty items, the shipping costs will be reimbursed.
Faulty/damaged items will be replaced if possible or otherwise refunded. If you have any further questions concerning this subject, do not hesitate to contact us.

Shopping & Payments

What are my payment options on the Webshop?
There are several ways to pay on the Circle of Trust Webshop.
You can pay by using one of the following options:

• Visa
• Mastercard
• Paypal
• iDEAL

Is it safe to use my credit card information on the Circle Of Trust Webshop?
Protecting your personal information is our highest priority and will not be shared with- or sold to third parties. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layers) encryption technology.
 
Can I place an order via phone or email?
Because of safety considerations, this is not possible.

Do I need an account to place an order online?
No, you don’t need an account. It’s possible to place orders without a Circle Of Trust account.

I'm repeatedly being linked back to my shopping bag, what should I do?
If you are repeatedly being led back to your shopping bag an item may be out of stock. If you refresh your browser (press F5) you will see an updated page. If the problem is still not fixed, try to remove and add the item back to your shopping bag.

Technical

What if I get an error on the webshop?
Our webshop should work properly at all times, if an error might occur, we would appreciate it if you would contact us using the following email address: info@circleoftrust.nl

I forgot my password, what can I do?
If you have forgotten your password, it can be reset on the login page using the "forgot your password?" function.

Contact

How do I contact customer service?
If you have any questions or suggestions, please do not hesitate to contact us using the following email address: info@circleoftrust.nl 
We will answer your message as soon as possible.
Our customer service is available from Monday till Friday, except for Dutch public holidays.

My question is not mentioned in this FAQ, how can I ask my question?
If your question is not answered, please send us an email (info@circleoftrust.nl) with your question. We will answer your question within 24 hours during weekdays

Privacy and Online security

Privacy Policy
We are committed to protecting the privacy of our customers. We do not distribute, sell or rent out personal information to third parties.

Products

How can I see if an item is in stock?
Sizes that are greyed out and not selectable are not in stock
If you would like to know if an item will be back in stock, please email info@circleoftrust.nl
Please note that even though you have put an item in your shopping bag, it can still be bought by another customer. The order is not final until you have finished the payment process.

What if an item is out of stock?
We do our best to keep our stock up to date, however, technical errors can always occur. If such a situation occurs, do not hesitate to contact us by email and we'll try to work the issue out.
We can always try to order a size that is not in stock at the moment.

Legal registration and VAT number

www.circleoftrust.nl is registered as a trade under the company Premium Fashion Brands BV, which is located in Amstelveen at Schweitzerlaan 42, and registered with the Chamber of Commerce under no. 34239187. 
The VAT identification is NL815222440B01